E-BookStore

Privacy Policy

Effective Date: 26th January 2025  | Last Updated: 26th January 2025

1. Introduction

At E-BookStore, accessible from innovativus.online and pacibook.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
  • Non-Personal Information: Browser type, operating system, IP address, and usage data.

3. Refund and Replacement Policy

3.1 Refund Policy

Due to the nature of digital products, we generally do not offer refunds after a purchase is made. However, exceptions may apply in the following cases:

  • If the purchased eBook is defective or corrupted and cannot be downloaded or accessed.
  • If the eBook delivered is incorrect (i.e., not the title or content purchased).

Refund requests must be submitted within 7 days of the purchase date. To request a refund, please contact us at contact@futurist-files.com with your order details and the reason for the request.

3.2 Replacement Policy

If you encounter an issue with a purchased eBook (e.g., corrupted file, incorrect content), we offer replacements. Replacements are processed free of charge and are typically resolved within 3 business days of your request.

To request a replacement, please contact us at contact@futurist-files.com with your order details and a description of the issue.

4. Data Retention

  • Account Data: Retained for 30 days after deletion request.
  • Transaction Data: Retained for 7 years for legal and accounting purposes.
  • Communication Data: Retained for 2 years after resolution.

5. Your Rights

You have the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us at contact@futurist-files.com.

6. Security

We implement industry-standard security measures to protect your data. However, no method of electronic storage is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated "Last Updated" date. Users will be notified of significant changes at least 15 days before they take effect.

8. Contact Us

If you have any questions or concerns, please contact us at:

  • Email: contact@futurist-files.com
  • Phone: +91 82690 87179
  • Address: 4598/12B, Gola Cottage, Ansari Road, Darya Ganj, New Delhi 110002